Beheard Labs: AI-powered Voice of Customer

AI that treats your customers like you do.

AI that treats your customer like you do.

AI that treats your customers like you do.

By deeply understanding each customer through conversations and integrations, we deliver the next best action—whether they reach out or you do. CSAT up, costs down, brand love on.

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Jessica Yesla

NPS Score

+3 Last 30d

CSAT Score

-1 Last 30d

Hey Jessica! Just checking in. How did your order turn out?

The product arrived damaged, unfortunately. Is there anything that can be done?

I’m really sorry to hear that. I’ll escalate this to our support lead and get this solved for you.

Are you looking for a replacement or just to return?

I am looking for a replacement.

You got it! A team member will be reaching out to you shortly.

Powering authentic customer connections for forward-thinking brands

Your Brand's AI Agent

Build your agent and start gaining conversational insight

Hear directly from your customers through your curated AI brand agent

Discover features designed to simplify workflows, boost productivity, and improve team collaboration seamlessly.

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Brand Personality

Build your ambassador to have the tonality you would want representing your brand

Knowledge

Reference all of your company knowledge to instantly support your customers

Live Dashboard

Generative, flexible and intuitive by simply asking for what you would like to see

Other Features

Customer History
Advanced Analytics
In-store Entry Points
Automated Actions
Customer Retention
Escalation Contacts
SMS Conversations
Location Testing

Create your agent in minutes to uniquely communicate with your customers

Set your personality and outline instructions

Upload documents for instant referencing

provide deep customer context through integrations

Deploy Win-back

Our Platform

Connect with your customers

Each customer and their story is unique. Speak to them on an individual level with AI managed history and conversations.

Predicts and reduces customer churn

Continuous customer stories to drive top of funnel and upsells

Continually measures brand sentiment

The How's

We connect all the ways people talk to brands

Customer Brand Relationship Score

Through your socials, marketing, walk-ins, website and more, Beheard AI calculates a score for every person. Through new projects and campaigns, you can now target customers that need the most attention.